Refund policy

As we sell food, we're unable to accept returns or exchanges for hygiene and food-safety reasons. As our products are consumable goods, the 14-day cancellation right under the Consumer Contracts Regulations does not apply once an order has been dispatched. Please get in touch if you have questions or concerns about your specific item. You can contact us at orders@thepasteco.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. If your order arrives damaged, incomplete, or incorrect, email orders@thepasteco.com within 7 days of delivery with your order number and a photo if anything's damaged, and we'll evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods such as food.  Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds 
Refunds are issued to your original payment method. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your refund, please contact us at orders@thepasteco.com.
As we sell food, we're unable to accept returns or exchanges for hygiene and food-safety reasons.